Head of Administration

THE CLIENT

Our client is a prestigious, global professional services firm with a strong presence across major U.S. and international markets. They are known for delivering high-touch, best-in-class service to a sophisticated client base and are currently investing in building a best-in-class administrative support function across their U.S. offices.

THE ROLE

This is a senior leadership opportunity for a Head of Administration to design, implement, and lead a firmwide administrative support model. This individual will oversee a team of ~100 administrative professionals across multiple U.S. offices and drive a high-performing, service-oriented support function.

The role sits at the intersection of strategy and execution, responsible for establishing service excellence, optimizing resource models, and ensuring seamless support delivery in a fast-paced, client-centric environment.

Key responsibilities include:

• Defining and leading a scalable, enterprise-wide administrative support model aligned to business and client needs

• Driving transformation initiatives including change management, implementation, and continuous improvement efforts

• Overseeing day-to-day operations including workflow management, capacity planning, and service levels

• Establishing performance metrics, governance frameworks, and consistent service standards across offices

• Partnering with senior stakeholders to align support resources with evolving business priorities

• Leading budgeting, headcount planning, and long-term resource forecasting

• Enhancing processes, workflows, and systems to improve efficiency, consistency, and scalability

• Ensuring the highest level of professionalism, discretion, and service delivery excellence

• Leveraging technology and tools, including AI, to enhance operational effectiveness and user experience

THE CANDIDATE

The ideal candidate is a strategic and operational leader with deep experience managing administrative or business support functions within a high-performance, client-facing environment.

Key qualifications include:

• 10+ years of experience in administrative operations, business support, or service delivery leadership

• Proven experience managing large, complex teams across multiple locations or within a centralized or distributed model

• Strong track record of building or scaling service delivery models, workflows, and operational frameworks

• Experience in a professional services or similarly fast-paced, client-driven environment

• Demonstrated success in resource planning, staffing models, and performance management

• Strong stakeholder management skills with the ability to influence senior leaders

• Analytical and process-driven mindset with a focus on continuous improvement

• Experience with workflow systems, automation tools, or CRM platforms is a plus

• Exceptional leadership, communication, and decision-making skills

SALARY & BENEFITS

• Base salary range of $250,000 to $300,000

• Hybrid working model based in New York

• Highly visible leadership role with firmwide impact

• Comprehensive benefits package