We’re thrilled to announce that Joss Search has won the Feefo Gold Trusted Service award!

Each year Feefo recognise the businesses who deliver exceptional experiences, using feedback from real customers. This means the awards are a true reflection of commitment to outstanding customer service.

Ben Heathorn, MD of Joss Search, commented: “Having two independent, unbiased places for our customers to provide feedback (Google reviews and Feefo), is hugely important as it gives us real time feedback on what we’re doing well. Positive feedback is always nice, but more importantly reviews help us identify what we can improve on. If you approach receiving a constructive review with a growth mindset rather than being defensive you can see it as a useful gift which you can action and make the appropriate changes. Knowing that customers can leave public feedback is another reason for the team to always strive to provide the best possible service, every time.”

“Knowing that customers can leave public feedback is another reason for the team to always strive to provide the best possible service, every time.”

Ben Heathorn, Joss Search

This award recognises just how hard our team have worked this year. We’re really proud of the detailed feedback they all receive and we’ve seen first-hand what receiving a positive review means to them.

We’re fully committed to delivering the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers. This award cements our desire to provide outstanding customer service to our candidates and clients, and we look forward to providing a five star worthy service in the year ahead.

Customer reviews

A few of the reviews we’ve been proud to receive recently!

Read all our reviews on Feefo here.