“Diversity” is a term that holds substantial significance in our contemporary world. It’s not just a trendy buzzword; it’s a fundamental concept with far-reaching implications for the workplace and society. 

In this article, we’ll explain what diversity means in recruitment. We’ll explore the distinctions between diversity, discrimination and inclusion, and examine why diversity is so important in the recruitment industry. 

What is Diversity in the Workplace?

Diversity in the workplace refers to the presence of a wide range of people with different backgrounds, characteristics and experiences. These differences can include race, ethnicity, gender, age, sexual orientation, disability and more. 

Having a diverse workforce means that employees bring unique perspectives, ideas and talents to the table. This diversity can lead to increased creativity, better problem-solving and a broader range of skills and knowledge within an organisation. It can also help a company relate better to a diverse customer base and make the workplace a more engaging and vibrant space.

Diversity vs Inclusion?

Whilst diversity and inclusion go hand in hand, many organisations confuse these two terms. Diversity refers to the variety of people in a workplace, whilst inclusion is about creating an environment where all employees feel valued and respected, regardless of their differences. 

Diversity alone won’t yield the desired benefits if it isn’t accompanied by a workplace culture that fosters inclusion. Inclusion is the active and intentional effort to make everyone, regardless of their background, feel like they belong and are an integral part of the organisation.

In an inclusive workplace, every employee has an equal opportunity to contribute and advance. It means creating a culture where people can be their authentic selves without fear of discrimination or prejudice. Inclusion involves breaking down barriers and biases and ensuring that all voices are heard and considered.

Some organisations invest substantial resources in recruiting diverse candidates but may not have strategies in place to retain these hires. This can result in a high turnover rate, making it difficult to achieve a more diverse and inclusive workforce.

An illustrative example can be seen when a global broker spent more than $500,000 on recruitment drives for diverse candidates. They went to underrepresented communities and also commissioned specialist recruiters. The result? Some good diverse hiring statistics in the first 12 months. The next year showed a 50 percent loss in recent hires. And the following year a further 25 percent loss.

Progress in promoting diversity and inclusion is often overlooked, and there may be a lack of mechanisms to measure and track these initiatives. Without clear goals and accountability, organisations may find it challenging to make meaningful changes.

Example of Diversity and Inclusion in the Workplace

To better understand the concepts and significance of diversity and inclusion, let’s consider a hypothetical scenario within a tech company, Go Tech Solutions.

Diversity at Go Tech Solutions

Go Tech Solutions has made a concerted effort to embrace diversity. Their workforce comprises individuals from various backgrounds, including different ethnicities, genders, age groups and physical abilities. It’s not just about hiring a diverse team; it’s about celebrating the unique perspectives and experiences each employee brings to the table.

For instance, they have employees from different cultural backgrounds who understand the nuances of global markets, and this knowledge is invaluable when developing products for international customers. Their diverse team also includes a mix of senior professionals with decades of experience and young, innovative thinkers who keep the company on the cutting edge.

Inclusion at Go Tech Solutions

Diversity alone is not enough. To truly leverage the potential of their diverse team, Go Tech Solutions places a strong emphasis on inclusion. Inclusion, in this context, means creating an environment where every employee feels happy and supported, regardless of their differences.

Equal Opportunities

All employees at Go Tech Solutions have an equal chance to contribute and advance. For example, the company has a mentorship program that pairs experienced professionals with newcomers, ensuring that valuable knowledge and experience are shared.


Employees are encouraged to be their authentic selves without the fear of discrimination or prejudice. This means that employees can express their ideas, thoughts and concerns openly, fostering an atmosphere of trust and collaboration.

Breaking Down Barriers

The company actively works to break down any barriers that might hinder inclusivity. This includes offering sensitivity training to address unconscious biases, ensuring accessible facilities for employees with disabilities and providing flexible work arrangements to accommodate diverse needs.

Listening to All Voices

Go Tech Solutions has established mechanisms to ensure that all voices are heard and considered. They conduct regular feedback sessions and surveys, giving employees a platform to express their concerns, ideas and feedback.

In this inclusive environment, all employees at Go Tech Solutions can contribute to the company’s success. The young secretary, the seasoned office manager and the human resources specialist from different cultural backgrounds all bring their unique skills and perspectives. This rich tapestry of ideas and experiences fosters innovation, problem-solving and a dynamic work culture.

This example demonstrates that diversity and inclusion aren’t just abstract concepts but practical approaches that can lead to tangible benefits for both employees and the organisation. 

By actively embracing diversity and fostering inclusion, Go Tech Solutions not only attracts top talent but also ensures that every member of its team has the opportunity to thrive and grow within the company.

Diversity vs Discrimination

Diversity and discrimination are two contrasting forces within the recruitment industry, each with profound implications for the workforce and job market. 

Let’s take a look at some of the key differences between diversity and discrimination in the world of recruitment: 

Diversity in Recruitment

Diversity, as we’ve established, is about recognising and embracing differences among people. 

Diversity, in the context of recruitment, is the embodiment of the principle that a diverse workforce is not just desirable but essential. It goes beyond mere acknowledgement and extends to actively embracing differences among people. 

Diversity, in essence, is about creating a workplace environment where individuals from all backgrounds and walks of life feel not only welcome but valued and respected.

This is pivotal for several reasons:

Equality and Inclusivity

Diversity promotes the fundamental principles of equality and inclusivity. It dismantles barriers that may hinder individuals from marginalised or underrepresented groups from flourishing in their careers.

Richness of Human Experiences

Embracing diversity means acknowledging the vast tapestry of human experiences. This recognition enhances an organisation’s capacity to tap into a multitude of perspectives, insights and talents. It can lead to improved creativity and problem-solving, and a more dynamic, engaging work environment.

Representing and Honouring Experiences

By valuing diversity, an organisation signals its commitment to representing and honouring the experiences of its entire workforce. This can result in increased job satisfaction, retention and loyalty.

Discrimination in Recruitment 

Discrimination, on the other hand, poses a significant challenge in the recruitment industry. It involves the unjust or prejudiced treatment of individuals based on certain characteristics such as race, gender or age. 

Discrimination in recruitment can manifest in various forms, including harassment, unequal pay or unfair hiring practices. This harmful and destructive force not only creates a hostile work environment but also severely limits opportunities for certain individuals in the job market.

The consequences of discrimination are far-reaching:

Hostile Work Environment

Discrimination, in any form, breeds hostility within the workplace. It erodes morale, fosters distrust and can lead to negative psychological and emotional consequences for those who are discriminated against.

Limited Opportunities

Discrimination severely constrains opportunities for certain individuals in the job market. It acts as a barrier to their professional growth and, in turn, deprives organisations of the full spectrum of talent available.

Legal and Reputational Risks

Discrimination poses not only ethical but also legal and reputational risks for organisations. Legal consequences can range from discrimination lawsuits to regulatory penalties, while a tarnished reputation can deter potential employees and customers alike.

10 Reasons Why Diversity and Inclusion Is Important

Now that we’ve clarified what diversity and inclusion are, it’s crucial to understand why they matter. 

Here are 10 key benefits of ensuring diversity and inclusion in recruitment

1. Improved Financial Performance

Having a diverse workforce can lead to improved financial performance. For example, a recent McKinsey report stated that companies in the top quartile for gender diversity are 15 percent more likely to have financial returns above their respective national industry medians, and companies in the top quartile for racial and ethnic diversity are 35 percent more likely to achieve the same.

2. Fosters Creativity and Innovation

Diverse teams bring a variety of perspectives and approaches to problem-solving. This diversity of thought often leads to more innovative and creative solutions. 

3. Improves Decision-Making

Inclusive organisations are better equipped to make well-informed decisions. When different viewpoints are considered, the risk of making biased or one-sided decisions decreases.

4. Enhances Employee Engagement

When employees feel valued and included, they are more likely to be engaged and committed to their work. This can lead to increased productivity and overall job satisfaction.

5. Attracts Top Talent

Organisations that prioritise diversity and inclusion tend to attract a wider pool of talent. People from diverse backgrounds are more likely to seek out and stay with companies that are known for their inclusive culture.

6. Compliance and Reputation

In many regions, some laws and regulations require organisations to promote diversity and prevent discrimination. Additionally, a reputation for inclusivity can enhance a company’s brand and appeal.

7. Social Responsibility

As a society, we have become increasingly conscious of social issues. Demonstrating a commitment to diversity and inclusion is seen as a social responsibility. Companies are expected to be a force for positive change in society.

8. Reduces Employee Turnover

Companies that adopt both diverse and inclusive workplace practices are less likely to experience high employee turnover. When employees feel valued and respected, they are more likely to stay with an organisation.

9. Globalisation

With businesses expanding globally, diversity becomes essential for understanding and adapting to international markets and working with a culturally diverse workforce.


10. Ethical and Moral Imperative

Beyond the business benefits, diversity and inclusion are simply the right things to do. Promoting equality and treating all individuals with respect is a fundamental moral and ethical principle.


Diversity and inclusion are not just buzzwords in the modern workplace; they are fundamental pillars of success. 

Diversity celebrates differences among individuals, promoting equality and respect, while inclusion actively ensures that everyone, regardless of their background, feels valued and integrated. Discrimination, on the other hand, creates a hostile work environment and hinders opportunities for certain individuals in the recruitment industry.

Embracing diversity and inclusion goes beyond trends; it’s about building a brighter, more equitable future. 

For guidance in recruiting a diverse workforce and promoting inclusivity in your workplace, reach out to Joss Search, a leading recruitment agency specialising in business support positions. 

Read also: Different Types of diversity in the workplace